Privacy Policy

1. Introduction

EcomPlatform ("we," "us," or "our") operates the EcomPlatform e-commerce service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform and related services.

By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide:

• Account details (name, email, password)
• Business information (company name, address, tax ID)
• Payment information (credit card details via secure processors)
• Customer data collected through your store (order details, shipping addresses)
• Communications (support tickets, chat logs)

2.2 Automatically Collected Information:

• Device and usage data (IP address, browser type, device identifiers)
• Log information (access times, pages viewed, system activity)
• Location data (approximate location from IP address)
• Cookies and tracking data (see Section 6)

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send order confirmations
• Provide merchant support and customer service
• Improve platform functionality and user experience
• Detect and prevent fraud, security issues, and abuse
• Comply with legal obligations
• Send service-related announcements and marketing communications (with opt-out)

4. Legal Basis for Processing (GDPR)

• Contractual necessity: To fulfill our obligations to you
• Legitimate business interests: To improve our services and prevent fraud
• Legal compliance: To meet regulatory requirements
• Your consent: Where required for specific processing activities

5. Information Sharing and Disclosure

• Payment processors (Stripe, PayPal, etc.)
• Shipping and fulfillment providers
• Cloud hosting services (AWS, Google Cloud)
• Analytics providers (Google Analytics)
• Marketing partners (with consent)
• Legal authorities when required by law
• Business transferees during mergers/acquisitions

Important: We implement strict data processing agreements with all third parties to ensure your data is protected according to our standards.

6. Cookies and Tracking Technologies

• Essential cookies: Necessary for platform functionality
• Performance cookies: Analytics and optimization
• Functionality cookies: Personalization
• Marketing cookies: Targeted advertising

You can manage preferences via browser settings or our cookie consent banner. Disabling cookies may affect service functionality.

7. Data Retention

We retain personal information:

• For as long as your account is active
• As needed to provide services
• To comply with legal obligations (tax records, etc.)
• To resolve disputes and enforce agreements

Typical retention periods:

• Account data: 3 years post-account closure
• Financial records: 7 years for tax compliance
• Backups: Up to 6 months

8. Security Measures

• Industry-standard encryption (TLS/SSL)
• Regular security audits
• Access controls and authentication protocols
• PCI DSS compliance for payment processing
• Employee security training

Despite these measures, no internet transmission is 100% secure. We recommend using strong passwords and enabling two-factor authentication.